ICT Service Desk Assistant

Make a real difference and ensure satisfied users

ICT only really works when everything runs smoothly. As an ICT Service Desk Assistant, you will be the first point of contact for all colleagues with ICT-related questions and incidents. Your support ensures the continuity of the ICT environment and allows your Iv colleagues to continue their work as swiftly and efficiently as possible.

Your task will be registering, analysing, and processing calls via TOPdesk and independently searching for solutions. Communicating clearly and actively engaging with users will ensure queries and incidents are resolved efficiently and that colleagues are satisfied. Your proactive approach to improving ICT processes will provide a secure and stable working environment. Whether it concerns troubleshooting incidents, managing accounts in Active Directory and Entra ID, solving MFA and Microsoft 365 problems or writing knowledge base articles, your work makes a real difference and is highly valued in the organisation.

You will be a member of the Service Desk team, a dynamic and energetic team of six colleagues within the ICT department. The Service Desk team is the first point of contact for all ICT-related queries and incidents. The working atmosphere is collaborative, customer-oriented, and solution-oriented: colleagues help each other, share knowledge, and quickly switch between resolving incidents and implementing structural improvements.

What do we expect from you?

• A secondary vocational (MBO) level 4 education in ICT.
• Work experience: 0 to 2 years.
• ITIL Foundation, AZ-900 and MS-900 certificates (or willingness to obtain these).
• Affinity with incident management, service requests and troubleshooting.
• Experience with or interest in TOPdesk, Active Directory, Microsoft 365 and SCCM.
• Good communication skills and a customer-oriented attitude.
• Independence and the ability to quickly find solutions.

What do we have to offer you?

A challenging and varied job at the most diverse engineering company in the Netherlands! You can count on:
 

• The most incredible projects in all sectors: You will work on high-quality solutions that make a real impact. From offshore wind platforms, bridges and lock complexes to factories, water treatment plants and submarines.
• A professional and pleasant working environment: A friendly atmosphere where hard work and fun come together. Examples include trips to the European or World Cup Football Championships, a New Year's party at the Efteling theme park and summer barbecues.
• Flexible terms and conditions of employment: choose to receive a higher salary, extra holiday days or both.
• Excellent secondary terms and conditions: 31 days annual leave, annual bonus (7%), profit sharing, flexible pension scheme and travel expenses and a work-from-home allowance.
• Ample development opportunities: further education, courses and training to become even better in your profession.

In short: At Iv, you will work alongside 1,400 other specialists on some of the greatest challenges of our time while having lots of fun. That's what we call: Engineering that excites.